Cancellations apply to students who pay for Private Online Classes.
Cancellation of booked classes
You can cancel a booked class by using the automatic cancellation feature of the booking calendar. This is available to you as soon as you book your classes and full instructions are provided.
You must cancel any booked class at least 24 hours before the start time (Teacher Time). If you do not give at least 24 hours’ notice of cancellation of a booked class, it will be deemed a missed class and the minutes booked will be deducted from your account as if you had taken the class.
If you give more than 24 hours’ notice, the minutes booked will not be lost and you are free to use them when you wish.
If you miss a class for any reason, without giving 24 hours’ advance warning, you will lose the minutes that would have been used if you had taken the class.
An Introductory Class time and date must be agreed between you and me before the class. I will confirm this by email.
Students must make every effort to attend the Introductory Class at the agreed time and date. If a student fails to take the class at the agreed time and date, another date may be offered. The student must agree to this second offer of a class time and date. This will be confirmed by email.
Students must make every effort to attend the Introductory Class at the second agreed time and date. If a student fails to take the Introductory Class at the second agreed time and date, no further class times or dates will be offered. No refunds will be given.
However, depending on the circumstances, I may, at my discretion, reschedule the Introductory Class a second time.
Class Start Time
Classes start promptly at the time booked. Classes last for as long as the student has requested, up to a maximum of 2 hours – 120 minutes. If you attend class late, the class will nevertheless have begun from the booked time.
If you are more than 15 minutes late for the class, the class will not be started and will be considered to be missed.
The fee charged for the Introductory Class is non-refundable after 7 days from purchase. Any refund given will less payment processing fees. Introductory classes can be booked up to six months from the time and date of purchase.
As full-price minutes are valid for 365 days from the date you buy them, refunds will be considered up to 7 days after purchase. If you are not completely satisfied with your classes, and paid the full price for your classes, that is for minutes valid for the full 365 days, you can have a refund for any remaining minutes bought within 7 days of your first purchase. After 7 days have passed, no refund will be given. Any refund given will be of remaining minutes less payment processing fees.
As discounted minutes are valid for 30 days from the date of the first class booked with the minutes bought and no refund will be given once the first class has been taken. If none of the minutes are used within 12 months from the date of purchase, the minutes will be removed from the student’s account.
How Long are Your Bought Minutes Valid For?
Any standard minutes are valid for 12 months from the date of purchase.
Special offer minutes are valid for a period of 1 month (30 days) from the date you book your first class after purchase as stated at the time of purchase, or for the number of days indicated at the time of purchase.
If you are unable to use all of your Special Offer minutes, which are valid for 30 days, due to unforeseen circumstances, the minutes will be converted into Standard Rate minutes, which are valid for 365 days from the date of purchase, proportionally as follows:
2 hours of discounted minutes are around 18% cheaper than Standard Rate minutes and, if you have over 55 minutes remaining on your account, on conversion, your account balance will be reduced by 25 minutes. This will mean that you will have as many minutes as if you had bought 95 minutes at the Standard Rate price rather than the 120 minutes with the Special Offer.
4 hours of discounted minutes are around 22% cheaper than Standard Rate minutes and, if you have over 85 minutes remaining on your account, on conversion, your account balance will be reduced by 55 minutes. This will mean that you will have as many minutes as if you had bought 185 minutes at the Standard Rate price rather than the 240 minutes with the Special Offer.
6 hours of discounted minutes are 25% cheaper than Standard Rate minutes and, if you have over 120 minutes remaining on your account, on conversion, your account balance will be reduced by 90 minutes. This will mean that you will have as many minutes as if you had bought 270 minutes at the Standard Rate price rather than the 360 minutes with the Special Offer.
Please note that this conversion will only be possible if you would still have 30 minutes remaining on your account after the conversion, as 30 minutes is the shortest class you can book. Conversions which leave less than 30 minutes in your account after the conversion will not be possible.
These figures have been rounded down to the nearest 5 minutes for ease of calculation.
During periods of when I am not available, an equivalent number of days will be added to the 30 day expiry period of a student’s purchased classes covering such a period. This is to ensure that, in the interests of fairness, students always have a minimum of 30 days available over which to book their classes. These additional days will only be added for days which I am not available, and no time will be added for holidays or days off that a student chooses to take.
Transfer of Minutes
You may not give your unused minutes to someone else.
Minutes are not transferable between different student accounts and can only be used by the student to whose account the minutes were added.
Students must give 24-hours’ notice when booking classes and all classes must be booked through the student class booking form. Any classes requested with less than 24-hours may well be refused.
You are responsible for ensuring that you have a fast enough Internet connection, working headphones or speakers, and a working microphone at the time of your booked class. A webcam is optional.
If you cannot take your class because of problems with your equipment or Internet connection, the class will be classed as missed and the class minutes will be deducted from your account.
If I am unable to give your class at the booked time for any reason beyond my control, you can use the minutes to book a new class at a time and date to suit you. However, no refunds will be given.